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Office of the Ombudsman continues with their outreach program to inform the public about their service

Radio & TV Tonga, Nuku’alofa, 27/08/2018

The Prime Minister, Hon. ‘Akilisi Pohiva, and members of his cabinet, have welcomed the Ombudsman, ‘Aisea Taumoepeau, in an outreach program by his office last week

The Chief Executive Officer – Linda Folaumoetu’i and the Director of Investigation – Lepaola Vaea also took part in the awareness drive.

The aim is to inform cabinet members about the key roles of the Office as well as ongoing services and the trend of complaints made against government ministries, department and agencies (MDAs) as well as public enterprises (PEs).

According to statistics, the Office of the Ombudsman has been investigating on a number of complaints that have increased from 48 in 2014 to 76 in 2015, 100 in 2016 and rose by more than 100 per cent to 261 in 201.

In the 2017/18 period, 278 complaints were received and investigated upon.

The Office of the Ombudsman understands that these results could be attributed to the wider coverage of their awareness program to the public, MDAs and PEs.

Twenty-two outreach programs were carried out in 2015, and have increased markedly to 151 in 2016/17 and 209 in the 2017/18 period.

These outreach programs were conducted all throughout Tongatapu and Ha’apai islands, main islands of Vava’u, ‘Eua and Niuatoputapu.

The mission of the Office of the Ombudsman is for a fair, accountable and responsive administration in government departments and organizations in Tonga.

Its vision is, “To provide an impartial and effective complaints resolution service and also work to promote the best practices in public administration, integrity, good governance, transparency and accountability within government ministries and agencies.”

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